Privacy policy

Last updated: 24 July 2025

At Happy Pets and Paws, your privacy is important to us. This policy explains how we collect, use and protect your personal information in line with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who we are

Happy Pets and Paws is a pet care business based in Ilminster, Somerset. The data controller is Beverley Greasley.

Contact details:

Happy Pets and Paws Pet Care Services

Ilminster, Somerset

Email: info@happypetsandpaws.co.uk 

Phone: 01460 259976

What personal data we collect

We may collect and store your name, address, email address, phone number(s), details about your pets (including name, breed, age, medical needs and behaviour), your emergency contact details, and any other relevant information you provide through our forms or direct contact. We do not collect or store card payment details.

How we collect your data

We collect information when you fill out a form on our website, contact us by phone or email, or provide details during a meet-and-greet or registration session. Some data may also be collected if you message us through platforms like Facebook.

How we use your data

Your data is used to respond to your enquiries, manage bookings, deliver pet care services, provide pet updates during care, and maintain internal records for licensing or insurance purposes. We do not sell or share your information with third parties for marketing.

Legal basis for processing

We process your data to deliver the services you request, to meet legal and licensing obligations, to run our business effectively, and in some cases with your consent (such as for sharing testimonials or photos).

How we store your data

We store data securely. Digital information is kept on password-protected devices. Paper records are kept in secure storage and disposed of safely when no longer needed.

How long we keep your data

We keep your personal data for as long as necessary to provide services and meet legal and insurance obligations — typically up to 7 years.

Your rights

You have the right to request a copy of the personal information we hold about you, to have inaccurate data corrected, to request data deletion (in some cases), to object to certain uses of your data, and to withdraw consent where it has been given. To do this, contact us directly.

Cookies and analytics

Our website may use basic cookies to function correctly. We do not currently use tracking or marketing cookies. If this changes, we will update this policy.

Complaints

If you’re unhappy with how we handle your data, please contact us first. You also have the right to contact the Information Commissioner’s Office (ICO) at www.ico.org.uk.

Updates to this policy

We may update this page occasionally to reflect changes in the law or how we operate. The most up-to-date version will always be available here.